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How it works

  • Helper.World platform is the Uber of modern call centers. It matches between frustrated clients and one of the helpers: members of your support team OR most relevant qualified users. The helper assists the user, in real-time, within your website or application.

  • Everyone can sign-up and become a helper. Experienced users and CSRs from your support team are welcome. You'll be able to control and qualify them.

    Helper.World algorithm will do the rest, match each Helper and the most relevant user with the problem; all that in real-time, according to helpers' skills and experience.

  • No need to download or install 3rd party apps.
    Helper.World
     activates a direct connection of video, audio, chat, file transfer, recording, feedback and screen sharing; all in one click on your website.

  • Through Helper.World you can dramatically cut support costs in terms of HR and AHT while increasing the quality of service and users' satisfaction.

    Helper.World 
    is the future. Join it now.

Features

Chat

Live, real-time chat between experienced users and clients to maximize the client support.

Video & Audio

Face-to-face consultation without unnecessary phone calls or emails.  

Screen Sharing

Screen sharing enables direct and secure access to client's desktop for smoother assistance.

Real Time Feedback

Rating quality of the support session. 

Record & Playback

Reviewing the session script for future reference.

Helpers Profile

Access to helpers' profiles listing their level of proficiency and expertise.

Matching Algorithm

The algorithm automatically chooses the mosty suitable and the most successful user to attend to clients' issues.

Points & Rewards

Experienced users earn points and exclusive rights to new products and events.

Administration

Creates the list of each user's skills and selects only those who are proficient in their field minimizing potential mistakes.

  • I have never imagined that creating an expert user group can be that easy! An absolutely brilliant idea!

    egocms.com

Blog

  • Let’s admit. It is hard to calculate the cost of active support team and it is impossible to quantify its value. The facts are: (1) Call Duration: AHT (Average handling time) of support call is more than 6 minutes. (2) The REAL cost of support team is ~1 USD per min.
    Read more
  • Read more

Partners

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Hosting on German servers for more data security and encrypted connections thanks to SSL.

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ViewMyBrowser is the world's first browser sharing solution.

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EGOCMS is the Content Management System of EGOTEC GmbH.

Supporting hundreds of websites and thousands of users with just one installation.

Now partnering with the online Helper.World community.

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Leave Management and time keeping for more than 10.000 users.

Now joining forced with Helper.World for increased user experience.

Contact us

request demo &
register for our Newsletter

Helper.World

Pfalzgraf-Otto-Str. 81
74812 Mosbach
Germany

phone +49 62 61 8469 470
fax +49 62 61 8464 977
hello@helper.world